What our Customers say...

Testimonials

They were very prompt when we called in our time of need when we had water damage in our basement. They worked fast and efficiently, and got us back to where we could fix the water damage very quickly. I recommend them and would use them again for sure.

It took a fire to make me realize how much my home means to me. Thank you SERVPRO for doing such as great job restoring it. I highly recommend them to anyone who finds themselves in this horrible situation.

We called on a Sunday morning before heading out of town for vacation, and they came out right away to help us with water in our basement.  They were fast, clean, and professional.  Very happy with their work and would use again!

Highly recommend!  Unfortunately, we experienced a business fire which resulted in a high volume of water damage.  More than half of our 10,600 square foot space was effected.  From the moment we called SERVPRO, their entire staff was compassionate and ready to work. SERVPRO had to mitigate all damaged areas; re-install drywall, carpet, etc.  Management kept us informed of all progress and tasks to be completed.  They checked in, on-site with their staff daily to ensure progress and make sure we were satisfied.   Because of SERVPRO, we were able to get our business in functioning form to re-open after 6 days.  They understood how crucial it was for our staff and clients to be back in working order.  I would highly recommend SERVPRO for our community.

My roof was damaged in a storm causing part of my kitchen ceiling to cave in.  When SERVPRO came, they were fast, courteous and professional.  They pulled down the rest of the wet ceiling, cleaned it up, and set up fans and a dehumidifier to dry out everything. 

SERVPRO did a great job on our house after the water expansion tank burst overnight. Within 24 hours they arrived with a crew of guys, ripped out and removed the damaged baseboard, drywall, carpet and carpet pad, and set up several industrial dehumidifiers. They came back a day later to make sure the moisture levels went down, which they did.

Their estimate was reasonable, and they coordinated the estimate with the insurance company which got the claim paid within a week. I have recommended them to my friends who had water damage and will call them again if I have another water damage problem.

They are easy to work with - water damage and mold became an issue in our house. I had heard good things about their company from friends and called. They had the right equipment, smart technicians and saved our house from a serious mold problem. Thank you !!!

SERVPRO came out right away and they were professional and thorough with cleaning up the residue from several discharged fire extinguishers. We couldn't be more happy with the service that we experienced from their whole team!

Travis and Josh did a thorough carpet cleaning job...we could not be happier with the quality of this job including everything from removing/replacing furniture, protecting walls/furniture, wiping floor area around carpets when complete, and even being nice to our paw babies. You do pay more with SERVPRO; you get what you pay for.

We had a great experience with SERVPRO.  They were always on time and quick to respond to any of our issues.  They will defiantly be used again for any future needs.

SERVPRO did excellent work.  They were a great company to be involved with during our restoration needs. 

Fantastic experience with Dave and the rest of his crew! Basement flooded on Saturday and we called Dave who helped us with options and timing of service. Followed through on everything promised. The crew he had at our home for cleanup was awesome! Courteous, professional, efficient!

After experiencing an event that distributed residue from a chimney cleaning throughout our entire house, we called on SERVPRO to assist in cleaning our house. This necessitated extensive work, resulting in every wall, ceiling, floor, baseboard, shelf, closet and cabinet being wiped and cleaned, and many of the rugs, draperies, and furniture, as well as many of our clothes, and selected electronics, being cleaned. The HVAC system and ducts also needed cleaning as they were coated with the chimney residue. SERVPRO did a terrific job, using separate teams for the house, furniture and HVAC, and referring us to others for the remaining items. The SERVPRO people were professional, knowledgeable, dedicated, and totally engaged in what turned out to be a ~ 3 week project. Our thanks especially to the team of cleaners (Rocio, Ruth, Trisha, Heidy, and most particularly their leader, Norma) who were not only fantastic but also friendly, caring and helpful throughout the cleaning. Truly, their efforts and positive attitude converted what really was a nightmare into a reasonably bearable event for my wife and me. I can’t recommend this office of SERVPRO and their people more highly.

They were very prompt when we called in our time of need when we had water damage in our basement. They worked fast and efficiently, and got us back to where we could fix the water damage very quickly.

Honestly, I can't express my thanks to SERVPRO sufficiently. Prior to using them personally, I had a great working relationship with them. As a general contractor, I knew they were great for my clients. I could always count on them to show up on time and do everything required in all situations. Their extra attention and genuine care only set them apart further. When I had my own issues with mold, which necessitated three separate visits (not because of anything they did or didn't do, this was a persistent roof leak), I saw firsthand how they truly cared about my family's well-being, and this makes them not only a good company, but good people. (It's not a bad thing that their prices are more than fair, either!) Lastly - both Tracy coordinating from the office and Justin taking care of us in the field should receive the highest praise I can give, as they went overboard to make sure we were taken care of. Thank you all!

SERVPRO came out right away and they were professional and thorough with cleaning up the residue from several discharged fire extinguishers. We couldn't be more happy with the service that we experienced from their whole team!

Thanks to their quick action we had minimal damage. It was so easy to work with them and they worked well with our insurance company too!!!! I highly recommend them.

Wonderful customer service and staff! I highly recommend!



 

While I would have rather not had the experience of waking up to our home filled with smoke, I am very thankful for SERVPRO. Dave Royer is who helped us and he was at our house to investigate the situation within an hour of getting a call about our situation. He was absolutely amazing! He answered my phone calls and text messages regardless of the time of day and always did what he could to help us. I know that the reason we got back to "normal" so quickly is because of him and his hard work. I am very thankful for Dave and SERVPRO for helping my family and our home!

SERVPRO of New Cumberland/Carlisle did a great job restoring our store that was devastated by a sewage leak. They completed the demolition as well as the remediation and restoration for all walls/areas affected. They worked professionally and communicated frequently with updates. They documented all steps of the process with pictures for us and followed all directions given. I would not hesitate to call this team again if my store ever needed additional restoration services.